General Terms of Sale

1. Purpose and acceptance

This English version is provided for information only. The French version (vintradex.com/fr/legal) is the authoritative legal version and shall prevail in case of any discrepancy.

These General Terms of Sale (T&Cs of Sale) govern any commercial transaction carried out on the Vintradex platform (vintradex.com), operated by Djaadane Selsabil EI, SIREN 101 027 274 (hereinafter "Vintradex").

Any order or listing on Vintradex implies full and unreserved acceptance of these T&Cs of Sale by the Buyer and the Seller. Vintradex reserves the right to modify the T&Cs of Sale at any time; the applicable version is the one in force on the date of the transaction.

2. Status of participants

Vintradex is a platform that connects sellers (private individuals, professionals "PROs" and the Platform itself for its Vault service) with buyers of collectible items (cards, watches, art, vinyl records, comics, sneakers, figurines, coins, stamps, etc.).

Unless otherwise specified (see Article 7 "Vault"), Vintradex acts as a technical intermediary within the meaning of article 6 of the LCEN, and is not a party to the sales contract concluded between the Buyer and the Seller.

Individual Seller (private seller): adult natural person, non-professional, selling their personal second-hand goods.

PRO Seller: natural or legal person having provided the required supporting documents (KYC: ID card, KBIS, SIRET, proof of address, VAT compliance) and validated by Vintradex after review within 24-72 business hours.

3. Prices, payment and invoicing

Prices are displayed in euros (EUR), inclusive of any applicable taxes. Vintradex benefits from the VAT exemption regime (Art. 293 B of the CGI): no VAT is invoiced by Vintradex on its commissions.

At payment, the Buyer pays, in addition to the price of the item: (a) a Vintradex commission of 8% of the item price; (b) Stripe fees (1.5% + €0.25 indicative); (c) shipping costs according to the chosen method.

Payments are processed by Stripe Payments Europe, Limited (Ireland) — see their own terms at stripe.com. Vintradex does not collect, store or process any payment card data.

Payment is due immediately upon ordering. In the absence of actual payment, the order is automatically cancelled and the items are relisted for sale.

4. Order and conclusion of the contract

The order becomes firm and final after payment confirmation by Stripe (payment_intent.succeeded event). A summary email is sent to the Buyer.

Vintradex reserves the right to refuse or cancel any order presenting a clear risk of fraud, money laundering, or in the event of payment default, without any compensation to the Buyer.

5. Delivery

Four methods are offered at the Buyer's choice when available: Mondial Relay (pickup point), Boxtal (multi-carrier), in-person handover (physical collection between parties), Vault (leaves the item in Vintradex storage).

Indicative timeframes (business days): Mondial Relay 3-5 days, Boxtal depending on carrier 1-5 days, Vault: no physical delivery.

The risk of loss or damage is transferred to the Buyer upon handover to the carrier (Mondial Relay/Boxtal) or upon in-person handover, except for specific carrier warranty. Vintradex does not act as a carrier.

In-person handover: the Buyer first pays online; the balance is released to the Seller only after scanning a QR code (JWT, 30 minutes, anti-replay) at the physical meeting.

6. Right of withdrawal

In accordance with articles L.221-18 to L.221-28 of the French Consumer Code, the consumer Buyer has a period of fourteen (14) calendar days from receipt of the goods to exercise their right of withdrawal with a PRO Seller, without having to justify the decision.

This right does NOT apply to sales between individuals (non-professional seller), nor to goods made to the consumer's specifications (engraved, personalised items), nor to public auctions (live Drops).

The right of withdrawal is exercised by written notification (email: contact@vintradex.com) accompanied by the standard withdrawal form. Return costs are borne by the Buyer except in cases of proven defect.

7. Vault service — specific features

When a Seller deposits an item in the Vintradex Vault, Vintradex acts as a custody service provider. Vintradex is not the owner of the item; it is only the precarious holder within the meaning of articles 1915 et seq. of the French Civil Code.

Vault pricing: Seller's shipment to the Vault: actual Mondial Relay price (according to weight, €4.95 to €18.50 incl. tax) + Stripe fees (~€0.30). No Vintradex commission on this shipment. Custody: 1st month free, then €2 incl. tax per item per month.

Vintradex disclaims any liability in the event of force majeure, natural disaster, fire, burglary (except in case of proven negligence), or damage attributable to an inherent defect of the item (paper acidity, natural oxidation, etc.).

The value declared by the Seller upon deposit is for information only; it does not bind Vintradex beyond the warranty cap of €1,000 excluding tax per item, except if a complementary insurance is taken out at the Seller's expense.

The Seller warrants that the deposited item is in their full ownership, free from any encumbrance or dispute, and that it is not an illegally obtained, counterfeit, or theft-reported good.

8. PRO Drops — live sales

Drops are live sales exclusively organised by validated PRO Sellers. Vintradex charges a slot fee of €25 incl. tax per Drop, paid upfront. No Vintradex commission is charged on sales made during the Drop (the PRO Seller keeps 100% of the net price excluding Stripe and shipping fees).

Drop cancellation by the PRO: full refund if > 48 hours before the slot; 50% refund between 24 and 48 hours; no refund < 24 hours or in case of no-show.

Drop sales are concluded between the Buyer and the PRO Seller without intervention by Vintradex beyond the provision of the broadcasting tool (LiveKit). The general rules of sale between a professional and a consumer apply, including the 14-day right of withdrawal for delivered goods.

9. Warranties and conformity

PRO Seller: the Buyer benefits from the statutory warranty of conformity (art. L.217-3 et seq. of the French Consumer Code) and the warranty against hidden defects (art. 1641 et seq. of the French Civil Code). The PRO is liable for non-apparent defects and for the conformity of the good with its description.

Individual Seller: only the warranty against hidden defects applies (art. 1641 of the French Civil Code). No statutory warranty of conformity is owed by a non-professional seller.

Authenticity: Vintradex is not an expert and does not authenticate items. Any certifications displayed (PSA, BGS, Beckett, CGC, WATA) are those provided by the Seller; Vintradex performs a visual conformity check (matching description/photos/actual item) upon Vault deposits, which cannot be equated with authenticity certification. The Buyer must contact the Seller or a third-party expert directly for any authenticity dispute.

10. Disputes and mediation

In the event of a dispute, the Buyer must first contact the Seller via Vintradex messaging, then Vintradex (contact@vintradex.com), which may open an internal mediation procedure.

In accordance with article L.612-1 of the French Consumer Code, the Consumer may use a consumer mediator free of charge. Vintradex designates as the competent mediator: Centre de Médiation et d'Arbitrage de Paris (CMAP), 39 avenue Franklin D. Roosevelt, 75008 Paris (www.cmap.fr). The mediator may only be contacted after a prior written claim has been addressed to Vintradex and has not received a satisfactory response within 2 months.

European online dispute resolution platform: https://ec.europa.eu/consumers/odr.

Failing amicable resolution, the competent French courts shall have sole jurisdiction, notwithstanding multiple defendants or warranty claims.

11. Limitation of liability

Vintradex cannot be held liable for indirect damages (loss of business, loss of opportunity, reputational harm), for the acts of third-party Sellers, for malfunctions attributable to providers (Stripe, Mondial Relay, Boxtal, Infomaniak, LiveKit), or for cases of force majeure (massive cyber attacks, telecom outages, natural disasters).

Vintradex's total contractual liability to a Buyer or Seller is in any event capped at the total amount paid by that person on the platform during the 12 months preceding the damaging event, except for proven gross negligence or wilful misconduct.

Vintradex is not responsible for the content of listings published by Sellers (descriptions, photos, prices); it nevertheless reserves the right to moderate or remove any listing that does not comply with the Terms of Use.

12. Applicable law and jurisdiction

These T&Cs of Sale are governed by French law. Any dispute relating to their interpretation or performance shall be submitted to the competent French courts, after a mandatory prior attempt at mediation (see Article 10).